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Transurban Upgrades Lex Chatbot with Claude AI for Smarter, Proactive Customer Service
Business Applications TheDayAfterAI News Business Applications TheDayAfterAI News

Transurban Upgrades Lex Chatbot with Claude AI for Smarter, Proactive Customer Service

Transurban is advancing its AI-powered chatbot, Lex, to offer more tailored and proactive customer service across its Linkt app and website. Built on Anthropic’s Claude and hosted on AWS Bedrock, Lex has supported customers since August 2024. The next phase will incorporate user-specific data and explore agentic AI features, while maintaining robust ethical and safety frameworks.

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Latest Trends & Development

Chatbot Development
Transurban Upgrades Lex Chatbot with Claude AI for Smarter, Proactive Customer Service
Transurban Upgrades Lex Chatbot with Claude AI for Smarter, Proactive Customer Service
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FastBots.ai Launches Hybrid AI-Human Chat to Improve Customer Service Efficiency
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Replika AI Chatbot Faces Scrutiny Over Alleged Inappropriate Behaviour and User Safety Risks
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Google Launches Gemini 2.5 Pro: Advanced AI Model Expands Features Across Apps and Devices
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xAI’s Grok Now Available on Azure as Musk Highlights AI Safety at Microsoft Build 2025
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Federal Judge Allows Wrongful Death Lawsuit Against Character.AI, Puts AI Accountability in Focus
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Commonwealth Bank Launches CommBiz Gen AI to Streamline Business Banking Across Australia
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Hong Kong to Launch HKGAI V1: Local AI Chatbot Powered by DeepSeek Set for 2025 Release
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Italy Fines Replika AI Chatbot Developer €5 Million for GDPR Privacy Breaches
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Grok AI Faces Backlash Over Holocaust Comments: xAI Responds with Safeguard Reforms
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xAI’s Grok Chatbot Controversy Sparks New Oversight After Unauthorized “White Genocide” Responses
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Google Upgrades NotebookLM with Gemini 2.5 Flash, Launches Standalone App at I/O 2025
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OpenAI Reverses ChatGPT Update After Concerns Over Excessive Agreeableness
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Meta’s AI Chatbots Face Scrutiny Over Inappropriate Interactions with Minors
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Anthropic to Launch Voice Mode for Claude AI with Three Conversational Options
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Microsoft Copilot Adds AI Memory, Web Actions & Vision — Catching Up with Rivals
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Business Applications

Chatbot Development
Transurban Upgrades Lex Chatbot with Claude AI for Smarter, Proactive Customer Service
Transurban Upgrades Lex Chatbot with Claude AI for Smarter, Proactive Customer Service
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xAI’s Grok Now Available on Azure as Musk Highlights AI Safety at Microsoft Build 2025
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OpenAI Launches GPT-4.1 Series: Faster, Smarter, Cheaper AI Models for Developers
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Meta AI Launches Across Europe with Text-Only Features for GDPR Compliance
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Microsoft Introduces AI-Powered Support Chatbot for Xbox Insiders
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AI Takes the Classroom by Storm: NSW Launches Revolutionary EduTech for Teachers
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Market Competition

Personal Assistance

Social Implications

Chatbot Development
Replika AI Chatbot Faces Scrutiny Over Alleged Inappropriate Behaviour and User Safety Risks
Replika AI Chatbot Faces Scrutiny Over Alleged Inappropriate Behaviour and User Safety Risks
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Federal Judge Allows Wrongful Death Lawsuit Against Character.AI, Puts AI Accountability in Focus
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Italy Fines Replika AI Chatbot Developer €5 Million for GDPR Privacy Breaches
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Grok AI Faces Backlash Over Holocaust Comments: xAI Responds with Safeguard Reforms
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AI Chatbots Prove More Persuasive Than Humans in Online Debates, Study Finds
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xAI’s Grok Chatbot Controversy Sparks New Oversight After Unauthorized “White Genocide” Responses
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OpenAI Reverses ChatGPT Update After Concerns Over Excessive Agreeableness
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Meta’s AI Chatbots Face Scrutiny Over Inappropriate Interactions with Minors
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Grok 3 Controversy: xAI Faces Censorship Claims Over Musk, Trump
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OpenAI’s Voice Engine: Revolutionizing Communication or Opening Pandora’s Box?
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